BPM and Outsourcing
A recent survey by EquaTerra  highlighted an important aspect of outsourcing: that most of the time, an outsourcing initiative is accompanied by a process improvement initiative.
Survey respondents fell into one of four categories:
They transformed their internal processes prior to implementing an outsourcing strategy;
They transformed their internal processes after implementing an outsourcing strategy;
They outsourced and adopted a continuous improvement framework;
They outsourced and maintained internal operations as-is.
Surely, an outsourcing strategy absent a BPM effort will reduce the efficacy of the outsourcing initiative. You’ll note that many of my writings beg management to always consider the cultural aspects of the organization in which they're operating, and those with which they're collaborating when outsourcing – an aspect that’s all too often overlooked. Applying process management best practices around an outsourcing strategy provides a lethal dose of competitive curare. Those companies that execute correctly will surely claim leadership positions, if they haven’t already.
 EquaTerra’s 1Q 2006 Pulse Survey
 Deloitte Consulting